Frequently Asked Questions
Bookings and Delivery
How long is the hire period for?
The hire period is the duration of your party with a maximum hire time of 10 hours on Saturday and Sunday, 8.5 hours Monday to Friday and 8 hours on Public Holidays.
Your delivery and collection time will be set taking into account your party times and other hires for the day.
Should you have your party in a park, community hall or private venue we will work with you to ensure that you have your equipment delivered when you have access to your venue and collect before you have to vacate.
Do you offer delivery and is there a fee?
We sure do! We charge a nominal fee on a per kilometre basis. Please visit our Delivery page for more detailed information on our fees and delivery/pick-up times.
How far in advance should I book?
The simple answer, of course, is to book as far in advance as possible. Our popular equipment tends to get booked up several months in advance.
If you have left it to the last minute, the best thing to do is to call (as opposed to email) and try to be as flexible as possible on the date and time and hopefully we will be able to work something out for you!
Is there a minimum order?
There is a $75 minimum hire amount.
Tables and Chairs hire less than $75 may be collect from Belmont.
Is there a bond payable for your hire items?
Yes, please visit our Bookings page for more detailed information on booking fees and bond amounts for your booking.
What payment methods do you accept?
We accept credit card and direct deposit payments.
What happens if I need to cancel my booking?
Cancellation notice in excess of 14 days prior to the hire date is required.
If the booking is cancelled in excess of 14 days prior to the hire date, the Hirer will be issued a full refund of any monies paid.
If the booking is cancelled within 14 days of the hire date, then all monies paid will be forfeited.
Cancellation notice of 25 days prior to the hire date is required.
If the booking is cancelled in excess of 25 days prior to the hire date, the Hirer will be issued a full refund of any monies paid.
If the booking is cancelled within 25 -15 days of the hire date, 50% of the value of the equipment hire plus a $20 administration fee will be payable.
If the booking is cancelled within 14 days of the hire date, the total value of the equipment hire will be payable.
Are you insured?
Yes, we have $10,000,000 Public Liability Insurance in the unlikely event it is required.
Can you provide equipment for large community events?
Yes we can! Our equipment has been hired for community events throughout the Perth metro area and even in country towns.
Can you provide equipment supervision for large community events?
Yes we can provided supervision. This is charged at an hourly rate per supervisor. Please drop us an email or give us a call for further information.
I'm having my party in a park or community hall. Can your equipment be delivered to and used in these locations?
Absolutely yes! Our equipment is easily setup indoors or outdoors. As we offer a same day delivery service there is no need for you to arrange for somewhere to keep the equipment until your party. We will work with you to ensure that you have your equipment delivered when you have access to your venue and collect before you have to vacate.
Under what circumstances will my bond not be refunded?
There are 4 circumstances that could result in your part or all of your bond being withheld;
tears in vinyl,
stains left on vinyl due to food or face paint,
damage to equipment due to being left in rain or direct sunlight,
damage to the structure of equipment due to incorrect or malicious use
damage to EVA mats caused by high heel shoes, chairs or gazebo legs or pegs
face paint, chewing gum, frosting, stickers or any other sticky substace on any of the equipment including toys and ball pit balls
large amounts of food in the stairs of the ball pit, climbing bridge and pyramid climber
Why can't I collect the equipment from you?
To ensure that the equipment that you hire from us is in excellent condition, we are VERY particular about the way our equipment is transported.
Setup and Safety
Is your equipment safe?
Yes, one of the main reasons we started our business was to offer safe, fun play equipment for toddlers. Our equipment is thoroughly checked before and after each hire, and each piece of equipment that we hire comes with a Product Information Sheet, highlighting any safety instructions.
Is your equipment clean?
It sure is! All of our equipment (including ball pit balls) is cleaned between each hire. The Product Information Sheet that we supply with each item also highlights any care instructions for the equipment. In the event of any little accidents by your children, we kindly ask that you ensure the equipment is cleaned straight away. Please also ensure that equipment is returned to us in a clean state, as a cleaning fee may apply if the equipment is returned in an unacceptable condition.
Do I need to set up the equipment?
Most our equipment requires setting up, e.g. laying EVA mats and connecting soft play pieces together with velcro. Any items that require setting up come with easy-to-follow instructions on the Product Information Sheet. Our Elliptical Ball Pit is slightly more complex and requires setting up by us, and we will arrange this at the time of booking. Should you require assistance setting up the equipment please discuss this with us. A setup fee may apply.
Do you have an age limit for your equipment?
We provide recommended ages for each item of equipment that we hire, however as every child is different, it is important that the equipment hired suits the ages and ability of the children that will be using it. And whilst our equipment is safe, and in most cases soft, supervision by an adult is still required
How much room will I need?
Some of our pieces of equipment are quite large. Please review the measurements that we provide for the items that you wish to hire, to ensure they will fit in your designated area, allowing for adequate space around them also. We are happy to assist you with this further when you make a booking enquiry.
What if the equipment breaks during my hire period?
Please advise us immediately if any damage or breakages occur to the equipment. We will then assess the damage, its cause and safety/usability. Please ensure you read our Terms and Conditions of Hire, as payment may be required for any repairs or to replace the damaged item(s). Please ensure the damaged equipment is not accessible to children.
What if it rains?
Our soft play equipment is water resistant, however we ask for it not to be used in wet conditions as it can become slippery and unsafe. The equipment is not waterproof, so it cannot be left in the rain. If you are able to provide cover for the equipment in the event of wet weather (e.g. a tarpaulin/marquee) then we are happy for you to use it in wet weather. Please consider the possibility of wet weather and ensure any alternate arrangements have been made before you make your booking.
What surfaces can the equipment be setup on?
All of our large pieces (ball pits and climbers) are supplied with EVA mats for the equipment to be setup on. This means that the equipment can go on grass, concrete, wood, tiles, carpet etc. Due to the porous nature of the EVA mats we do not allow the equipment to be setup directly on soil or on driveways that have oil or fuel spills. If this is your only area available you may setup the EVA mats on a tarp first.