Frequently Asked Questions

The simple answer, of course, is to book as far in advance as possible. Our popular equipment tends to get booked up several months in advance. If you have left it to the last minute, the best thing to do is to call (as opposed to email) and try to be as flexible as possible on the date and time and hopefully we will be able to work something out for you!

The hire period is the duration of your party with a maximum hire time of 10 hours. Your delivery and collection time will be set taking into account your party times and other hires for the day. Should you have your party in a park, community hall or private venue we will work with you to ensure that you have your equipment delivered when you have access to your venue and collect before you have to vacate.

There is a $75 minimum hire amount. Tables and Chairs hire less than $75 may be collect from Belmont.

Yes, please visit our Bookings (javascript:void(0))page for more detailed information on booking fees and bond amounts for your booking.

There are 4 circumstances that could result in your part or all of your bond being withheld; 1) Damage to equipment (additional costs may be associated) Damage includes but is not limited to; • tears in vinyl, • stains left on vinyl due to food or face paint, • damage to equipment due to being left in rain or direct sunlight, • damage to the structure of equipment due to incorrect or malicious use • damage to EVA mats caused by high heel shoes, chairs or gazebo legs or pegs 2) Theft of equipment (Additional costs will be associated) 3) Equipment has been returned in unacceptable condition and requires extra cleaning. This includes but is not limited to; • face paint, chewing gum, frosting, stickers or any other sticky substace on any of the equipment including toys and ball pit balls • large amounts of food in the stairs of the ball pit, climbing bridge and pyramid climber 4) Ball pit balls and small soft play shapes have not been collected and put back into the bags provided prior to scheduled pick up. Please ensure you have read our Terms and Conditions of Hire (javascript:void(0))thoroughly.

We sure do! We charge a nominal fee on a per kilometre basis. Please visit our Delivery (javascript:void(0))page for more detailed information on our fees and delivery/pick-up times.

To ensure that the equipment that you hire from us is in excellent condition, we are VERY particular about the way our equipment is transported. Except our smaller soft play items such as the Little Builders Sets and Counting Blocks and toys such as slides and rockers, the majority of our equipment is quite large and heavy (our ball pit and climbing stairs weigh 25kg each). The smallest length ball pit walls we have is 2m and in our years of doing business with clients like you, we have come across very few that are able to fit at a minimum; 4 ball pit walls, 2000 balls, a slide and EVA mats in their family car or who have an enclosed 7x5 flatbed trailer. Besides ensuring that the equipment is transported in a safe manner, the convenience of the service shouldn't be discounted. Do you really want to be driving around on the day of your party collecting and returning equipment? We are certian that you will have better things to do with your time! We do allow collection of Tables and Chairs. This is by prior agreement only.

Absolutely yes! Our equipment is easily setup indoors or outdoors. As we offer a same day delivery service there is no need for you to arrange for somewhere to keep the equipment until your party. We will work with you to ensure that you have your equipment delivered when you have access to your venue and collect before you have to vacate.

We accept credit card and direct deposit payments.

For the hire of equipment to the value of $450 and under, the following cancellation terms apply; • Cancellation notice in excess of 14 days prior to the hire date is required. • If the booking is cancelled in excess of 14 days prior to the hire date, the Hirer will be issued a full refund of any monies paid. • If the booking is cancelled within 14 days of the hire date, then all monies paid will be forfeited. For the hire of equipment valued $450 and over, the following cancellation terms apply; • Cancellation notice of 25 days prior to the hire date is required. • If the booking is cancelled in excess of 25 days prior to the hire date, the Hirer will be issued a full refund of any monies paid. • If the booking is cancelled within 25 -15 days of the hire date, 50% of the value of the equipment hire plus a $20 administration fee will be payable. • If the booking is cancelled within 14 days of the hire date, the total value of the equipment hire will be payable.

Yes we can! Our equipment has been hired for community events throughout the Perth metro area and even in country towns.

Yes we can provided supervision. This is charged at an hourly rate per supervisor. Please drop us an email or give us a call for further information.

Yes, we have $10,000,000 Public Liability Insurance in the unlikely event it is required.